Streaming Issues

  • Refresh your browser.
  • Quit your browser and re-open it.
  • Clear your browser’s cookies and cache. Be sure to restart your browser before trying again.
  • Try a different browser, like Google Chrome
  • Take a note of your browser extensions/plug-ins/firewall programs. Is there anything that could be interfering with the streaming of the videos? We recommend testing with an incognito window to troubleshoot.
  • Check your browser version and update it if needed.
  • Restart your computer and network devices (modems/switches/routers).
  • Try a different device or computer if possible.
  • Turn off hardware acceleration (in Firefox or on Windows).
  • Try lowering the video quality of the lecture.
  • Test your internet connection speed.
August 8, 2018